When starting up a project, service or business, an important question is: Who is the customer? This is not always the one who pays the bills. There may be other users or stakeholders. I’ve said it before: Everybody has to be on the same page for a project to be successful.

I’m not sure who the customer is in the case of the PCEHR. At first glance this seems to be the health consumer, as they have some control – unlike clinicians. Most GPs agree on one thing: the current PCEHR is not making their jobs easier or adding value. Are they customers too? Are there others?

Key to success?

Adding more features without reviewing the basic principles of the PCEHR-framework, is not going to make the problems go away. In the slideshow I’ve tried to capture the issues and some suggestions for improvement based on the feedback from doctors…